Support Center

Inform worksheets not displaying properly.

Last Updated: Jun 26, 2017 02:08PM EDT

If the Hipaa Worksheets or InForm templates are distorted when you open them, go to Control Panel > Internet Options > Security > Internet > Custom Level > ActiveX controls and plug-ins. Make sure this setting is enabled. Seems to only affect versions of Internet Explorer before 11.413.15063.0. The update version 11.0.43 seems to have fixed this.

Another way to test is to launch Internet Explorer and go to File > Open and select the .idf4 worksheet by viewing all files to open. If Internet Explorer displays a prompt for allowing ActiveX, then check for that setting.

1100bac2516b407d0521ef278b6db700@rapidfiretools.desk-mail.com
http://assets0.desk.com/
false
desk
Loading
seconds ago
a minute ago
minutes ago
an hour ago
hours ago
a day ago
days ago
about
false
Invalid characters found
/customer/en/portal/articles/autocomplete