Toggle Remote Assistance on your Rapidfire Tools appliance.
1. Download the Appliance Diagnostic Tool from www.rapidfiretools.com/nd
Note: You must run it on a machine on the same subnet as the Appliance.
2. When the tool detects the Appliance double click the appliance icon to bring up a list of available commands.
3. Select the option to “Toggle Remote Assistance Status”. This will give Rapidfire Tools Support access to the device for additional troubleshooting.