Support Center

I cannot log into the Network Detective Application

Last Updated: Aug 07, 2014 03:36PM EDT

If you are having login issues, please verify that your username and password are accurate. By default, your username will be the email address that you specified when initially provisioning the product. Your password will the one specified during registration.  If you are not the primary user, then your Network Detective primary user can reset your password.

If you believe the problem is due to a connection problem, please use the verify connection link as shown below.


When requesting password resets, our software attempts to send a password reset email to the specified email address.  Please ensure our domain ( is not in your Safe Senders list.

If you are unable to successfully log in, but a user with sufficient privileges can, that user may be able to edit your settings and correct invalid login credentials.
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